Dispute Resolution
CONSUMER INFORMATION
European Online Dispute Resolution Platform
In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:
1. CNIACC – National Center for Information and Arbitration of Consumer Disputes Tel.: 213 847 484; E-mail: cniacc@fd.unl.pt
2. CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Center Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt
3. Consumer Dispute Arbitration Center of the District of Coimbra Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Dispute Arbitration Center Tel.: 218807030. E-mail: juridico@centroarbitragemlisboa.pt; diretor@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court Tel.: 253 422 410; E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Tel.: 253 617 604; E-mail: geral@ciab.pt
8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira Telephone: 291 215 070; Email: centroarbitragem.srias@madeira.gov.br
For more information, visit the Consumer Portal at www.consumidor.pt
Pre-contractual information provided for in article 4, paragraph 1, letter j), of Decree-Law no. 24/2014, of February 14.
Right to free termination of the contract
Under the terms of article 10 of the aforementioned diploma, “The consumer has the right to terminate the contract without incurring any costs, other than those established in paragraph 3 of article 12 and in article 13 where applicable, and without needing to indicate the reason, within 14 days from: b) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer, acquires physical possession of the goods, in the case of purchase and sale contracts; or, i) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer, acquires physical possession of the last good, in the case of several goods ordered by the consumer in a single order and delivered separately; ii) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer, acquires physical possession of the last lot or element, in the case of the delivery of a good consisting of several lots or elements; first good, in the case of contracts for the periodic delivery of goods for a certain period”.
Obligations of the supplier of goods arising from free resolution:
Article 12, § 3 – “The supplier of the goods is not obliged to reimburse additional delivery costs when the consumer expressly requests a different and more expensive delivery method than the commonly accepted and less expensive method proposed by the supplier of the goods”.
Consumer obligations arising from free resolution:
13 – 2 – The consumer shall bear the cost of returning the goods, except in the following cases: a) When the supplier agrees to bear this cost; or b) When the consumer has not been previously informed by the supplier of the goods that he/she is obliged to pay the costs of return”.
